Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Chemplora, operated by Vetren Chemical Management Solutions d.o.o. Pančevo (registration no. 22126717, PIB 115201486), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Chemplora provides a cloud-based platform for Safety Data Sheet (SDS) authoring, chemical inventory management, GHS labelling, and regulatory compliance. Our services include:

• SDS creation and management tools
• Chemical substance databases and regulatory information
• Label generation and printing capabilities
• API access for system integration
• Translation and multi-language support

3. User Accounts

To use our services, you must create an account. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

4. Acceptable Use

You agree not to:

• Use the services for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the services
• Reverse engineer or decompile any part of the software
• Share your account credentials with third parties
• Use the services to store or transmit malicious code

5. Your Data

You retain ownership of all data you input into Chemplora. By using our services, you grant us a limited licence to process your data solely for the purpose of providing the services. We will handle your data in accordance with our Privacy Policy.

6. Data Accuracy and Compliance

While Chemplora provides tools and databases to assist with regulatory compliance, you are ultimately responsible for:

• The accuracy of information you enter into the system
• Verifying that generated documents meet your regulatory requirements
• Ensuring compliance with applicable laws in your jurisdiction
• Keeping your Safety Data Sheets up to date

7. Intellectual Property

Chemplora and its licensors own all intellectual property rights in the services, including software, databases, and documentation. Your use of our services does not grant you any ownership rights in our intellectual property.

8. Payment Terms

If you subscribe to paid services, you agree to pay all applicable fees. Fees are non-refundable except as required by law or as explicitly stated in your service agreement. We reserve the right to modify pricing with reasonable notice.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the services will cease. You may export your data before termination. We may retain certain data as required by law or for legitimate business purposes.

10. Disclaimer of Warranties

The services are provided "as is" without warranties of any kind. We do not warrant that the services will be uninterrupted, error-free, or that regulatory databases are complete or current. You use the services at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Chemplora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the services. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.

12. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes by email or through the services. Your continued use after changes become effective constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of the Republic of Serbia. Any disputes shall be resolved in the courts of Pančevo, Serbia.

14. Contact

For questions about these terms, please use our contact form:

Contact Form